Frequently Asked Questions Who is behind ClassAndComp.com? ClassAndComp.com is wholly owned by L.B. Hayhurst & Associates, Inc. We are a full-service management and human resources consulting firm. We serve both the public and private sectors bringing real world experience to employer issues. Core Company services center around: Classification and Compensation Studies Organizational and Operational Studies Executive Search Recruitment and Selection Management, Supervisory and Staff Development Training Online Classification and Compensation System Management Our corporate culture includes respect for the individual and open communication. We provide personal service at all levels, we listen, and we always remember that people are your most important asset. To learn more, please give us a call at 415.884.0544. How did ClassAndComp.com come about? The idea for the service came from the needs expressed by our clients, and the frustrations encountered trying to gather information while conducting compensation studies for them. Having a long background in public-sector human resources management, the firm's President knows that these frustrations have been around for many years. Public agencies often do not have staff available to respond to survey requests. Even though agencies would like to respond, often time-constraints demand that these requests be placed on the bottom of priority lists. With the advent of the world-wide-web, the time seemed right for a web-based service designed to streamline the sharing of public agency compensation data. How can ClassAndComp.com make my life easier? Save Staff Time - By signing up as a member, your agency's compensation data (salaries, benefits, bargaining agreements) and job descriptions are online. By having this information available online, you no longer need to respond to surveys; simply refer those requesting data to the website. Convenience - There is a built-in survey tool that lets users conduct their own salary and "total comp" surveys online. Improved Customer Service - There can be a direct, transparent link from a member agency's website to their online data. What is the cost to join ClassAndComp.com? Remember, access to data is free of charge, even for non-members. Fees for member agencies are comprised of an initial, one-time set-up fee plus an annual maintenance fee. These fees are based on the number of agency classifications. There are no long-term commitments required, but set-up fee discounts are available for multi-year agreements. Discounts are also available for group sign-ups. Imagine the savings in staff time if all agencies that compared with each other had their data available on one website! Give us a call at 415.884.0544 to discuss pricing specific to your agency. Why would my agency want to pay to be a member for others to get free information? If you think about it, your agency already pays for others to get free information by the use of your staff time and agency resources in responding to surveys and other requests. Redirect that staff time and resources to more pressing assignments and better customer service. My agency already has its data online. Why would we want to be a member? Imagine the time that could be saved if all agencies that compared with each other were in the same database! Additionally, why spend the time in-house maintaining or developing the online information when we at ClassAndComp.com will do it for you? How do we join ClassAndComp.com as a member agency? It's easy. There is a short agreement that we both sign that outlines our mutual understandings. Then you just provide us with your compensation data (salaries, benefits and bargaining agreements) and job descriptions. We do the rest; we do all the online data entry. How do I get my agency's information to you? We do all of the online data entry. We prefer to receive the information electronically by email in Microsoft Word format. However, we can manually input data such as job descriptions for an increased set-up fee. Give us a call at 415.884.0544 to discuss pricing specific to your agency. What happens when our agency's information changes? As part of the set-up process, your agency will appoint a contact person. We will contact them quarterly to obtain any updated information, which we enter online. If your agency's information changes more often, all you need to do is let us know and send us the changes, so we can do the online updates. What if not all of our job descriptions are up-to-date? That's ok. We will post online only that data you want to be viewed. If information is updated later, just let us know and we will post the updates online at that time. How accurate is the data on ClassAndComp.com? Every effort is made to assure accurate and up-to-date data. Each member agency's salary book shows the effective date of the salaries, so you know how current they are. We double check all data entry, and then ask our member agencies to triple check the data. We contact our member agencies quarterly for updates, plus they can provide updates to us at any other time. However, we cannot guarantee 100% accuracy. If there is a concern about a piece of data on ClassAndComp.com, please call us immediately at 415.884.0544 so we can address your concern. What if I have a question that is not answered on the website? Just give us a call during regular business hours. There is usually a person available to help you. Our phone number is 415.884.0544. If you call outside regular business hours or no one is available, simply leave us a message and we will call you back, or you can email us at info@lbhayhurst.com. We promise to respond by the next business day.